FLASH SERVICES UPDATES

NEED HELP?

We are available to assist you, as always, during this time.
Self-service in a flash! As always, you can manage your account online via your Flash Services online account. From here you can:
  • Upgrade your internet speed
  • Manage payment methods
  • View invoices
  • And more!
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NETWORK UPDATES

With so many Canadian families working and studying from home, this has put a tremendous strain on internet networks across the country. As a result, you may experience slower-than-normal internet speeds or service degradation, especially during peak usage times. Flash Services has already performed network upgrades to handle the increased traffic and is working diligently to minimize any issues.

In addition, with multiple family members using the same internet connection, your home network may be strained. Things that may help to improve your internet connection are:
  • Increasing your current internet speed (especially if you are on speeds less than 30Mb). This can be done via your Flash Services ‘My Account’.
  • Ensure your internet service is optimized throughout your home. Check our Troubleshooting and Support Internet FAQs for helpful tips.
  • In addition, if you have an older router it may not be able to handle the increased traffic, so you may want to consider upgrading to a newer model.

NEW INTERNET SERVICE INSTALLATIONS
(if a technician visit is required)

During the installation

The Technician...

  • May activate the internet service outside of the home during the installation window (indicated in the installation confirmation email that you received from Flash Services). As such, the technician…
    - May not call in advance of arriving.
    - May not contact you once the installation is complete.
    - Will notify Flash Services that the internet service is active/installed.
  • Once confirmed by the provider, Flash Services will send you a text message (during business hours) to notify you that the outside work has been completed.

The Customer...

  • Should locate the main coaxial cable outlet (cable internet) or phone jack (DSL) within their home.
  • Should connect the new modem to a coaxial cable coming out of the outlet (cable internet) or to the phone jack (DSL). Refer to the Quick Installation Guide included with your device for details.
  • Should power up the modem to confirm active internet service.

INTERNET SERVICE REPAIRS


  • Technicians will perform repairs outside the home, where possible, and in most regions will not be entering the home.
  • Customers should attempt to use their service once the appointment window has closed.
  • If the repair was not successful, some providers will not send another technician until further notice (due to resource constraints).  

MANAGE YOUR ACCOUNT ONLINE

Self-service in a flash!  As always, you can manage your account online via your Flash Services online account. From here you can:
  • Upgrade your internet speed
  • Manage payment methods
  • View invoices
  • And more!

NEED ADDITIONAL SUPPORT?

We are available to assist you, as always, during this time. 

For any information not found on this page or within our FAQs, please Chat with one of our Customer Care agents. You can rest assured that you are talking to an experienced member of our knowledgeable and caring staff.