New Internet Service Installations
Internet Service Repairs
Manage Your Account Online
At Flash Services, our customers and employees are our top priority. We are actively monitoring the COVID-19 situation and how it is affecting our customers. We will update this page regularly to keep you informed of any changes.
- Troubleshooting & Support
- Support Videos
Self-service in a flash! As always, you can manage your account online via your Flash Services online account. From here you can:
- Upgrade your internet speed
- Manage payment methods
- View invoices
- And more!
Watch our Support videos:
NETWORK UPDATESWith so many Canadian families working and studying from home, this has put a tremendous strain on internet networks across the country. As a result, you may experience slower than normal internet speeds or service degradation, especially during peak usage times. Flash Services has already performed network upgrades to handle the increased traffic and is working diligently to minimize any issues.
In addition, with multiple family members using the same internet connection, your home network may be strained. Things that may help to improve your internet connection are:
Given the social distancing guidelines in place, our partners have implemented changes to their processes to protect you and the technicians. For everyone’s safety, technicians will temporarily not enter your home, and so our installation process has slightly changed (details below). As a result, we have started doing more assisted remote activations, and follow-up phone calls to ensure your service is working properly.
During the installationThe Technician...
In Addition:To ensure the safety of your household and our technicians, you may be asked questions regarding your health and recent travel before technicians perform any work.
Most importantly, should you answer YES to any of the following questions or decline to answer, your appointment may be rescheduled.
Please note, if a technician does come into your home, they will take all safety measures such as wearing gloves as well as having hand sanitizer and disinfectant wipes.
For any information not found on this page or within our FAQs, please Chat with one of our Customer Care agents. You can rest assured that you are talking to an experienced member of our knowledgeable and caring staff.
Saturday: 9 am - 9 pm ET
Sunday: 10 am - 7 pm ET