
Browse through support topics, interactive video tutorials and step by step guides
FAQs for You
Browse through support topics, interactive video tutorials and step by step guides
FAQs for You
Flash Services is excited to offer you an innovative Flash Tech Help App!
Flash Tech Help allows you to easily diagnose and troubleshoot any WiFi or connectivity difficulties you are experiencing.
Download Flash Tech Help App Now:
In most cases, a simple power cycle will restore your connection to the Internet.
Although the light pattern may vary by modem, they are defined as follows for our most utlilized cable modem:
During boot up, Power is solid for 35 secs; the DS will then blink for a minute; lastly, the US will blink for 15 secs before the modem goes into sync with the ISP. When the modem synchronizes, the US/DS and Online lights will remain solid. The Link light will blink indicating activity.
If your Internet is not working, but the light status is normal, this can be because of the Internet connection routing, the Wi-Fi connection, or the device used to access the internet.
Try the following steps:
A speed test will calculate your speed for both download and upload. For an accurate speed test, directly connect your computer to your modem using an Ethernet cable (not via Wi-Fi).
Flash Services is excited to offer you an innovative Flash Tech Help App!
Flash Tech Help allows you to easily diagnose and troubleshoot any WiFi or connectivity difficulties you are experiencing.
Download Flash Tech Help App Now:
Make sure to test your wired speeds before troubleshooting your wireless connections. Internet speeds will vary based on the connection type.
If your wireless speed results are not as you expected, improve your wireless speed by following the steps below.
You can improve your wireless (Wi-Fi) connection by reducing interference, choosing optimal settings, location and knowing more about your environment. Interference from other Wi-Fi networks is very common. Wi-Fi is an unlicensed band, which means other wireless networks are allowed to interfere with yours.
After checking the factors above, re-test your connection. If your results aren't what you're expecting, chat with technical support.
Although the light pattern may vary by modem, they are defined as follows for our most popular DSL modem (SmartRG):
In some instances, professional installation is required for High-Speed Internet Service. You will be advised regarding the need for professional installation and select preferences for a technician date and time during the ordering process. Expect the following where a professional installation is required:
The technician is responsible for installing your Internet service, solely. The technician will not handle the installation of any additional equipment or services.
The technician will enable a single telephone jack for the Internet connection. If you would like additional wiring performed in other areas throughout the home, please contact Customer Care to arrange for an additional site visit for the additional work. Additional charges will apply.
In some areas, a technician will call prior to their arrival; however, you will be notified if this is applicable to you when you place your online order. Otherwise, you will not receive a phone call prior to the technician's arrival. Your installation date email will confirm the time and date of your appointment. Please expect the technician to arrive within the committed time frame.
The technician will ensure your Internet is operational prior to their exit. If there are any issues with the Internet after the the technician has left the home, please contact Technical Support.
With 3 external dual-band antennas combined with higher quality antenna technology, you can maintain higher speeds across greater distances. This provides you with significant wireless coverage and reliability from anywhere in your large home or office.
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Copyright infringement happens when one party uses, sells, distributes, or recreates another person's work of authorship without the original owner's consent. Copyright infringement can happen in a variety of ways, through many mediums, including motion pictures, photographs, paintings, musical recordings, and literary works.
With the emergence of the Internet, copyright infringement laws have expanded in an effort to adapt laws to meet the growth of technology. The Internet is a tool that allows the easy retrieval of information instantaneously. This makes it easy for information to spread quickly, though much of this information can be copyrighted. To prevent this from happening, new intellectual property laws have been established to protect creative works that are being spread without consent quickly and easily over the internet.
Section 41.26 of the Canada Copyright Act, which came into force on January 2, 2015, requires ISP providers, like Flash Services, to forward to you any notice we may have received from the mentioned copyright owner.
In order to comply with the said Copyright Act, the notice must identify:
When a service provider, such as Flash Services, receives such a notice, we must do two things: forward the notice to the alleged violator, providing either a success or failure receipt; and retain the information allowing the account holder’s identity to be kept for a period of six months. Should the copyright owner responsible for sending the notice to commence any court proceedings; we may be required to retain the information for a period of more than six months.
Please note that Flash Services will not take any legal action against you.