GEt Support

Support Topics

Usage tracking is available via the "My Internet Usage" option found within My Account. The usage tracker offers customers a monthly summary, as well as detailed daily usage summaries.

Yes! Customers wanting to add unlimited Internet usage should do so via My Account.  Simply log in with your username and password to access your online account management portal.  The unlimited Internet option can be found in two places. 

  1. Select My Internet Usage from the left navigation menu and select 'Click Here' to sign up for unlimited internet access.   Or...
  2. Select My Services  from the left navigation menu > Service Add-Ons > and beneath the menu title 'Manage your Internet Service' select Add Unlimited Internet Usage

Note:  If this option is not available to you, it's likely that you are on an Internet plan where unlimited usage cannot be added.  Please chat with Customer Care to discuss your options.   

Flash Services will send you an email notification and specifics thresholds to ensure you are aware of your usage.  Expect an email when you reach 50% and 90% of your usage limit. Should you reach the limit of your monthly allotted usage, you also receive an email notification.  

You can also proactively monitor your usage via My Account.  "My Internet Usage" will display detailed daily usage and monthly summaries.  

We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days).  Therefore, your first invoice will be higher than subsequent invoices.  After your first invoice, you can expect your Flash Home Phone Service to be approximately the same amount each month.
For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $20 charge. There may be additional fees charged by your financial institution.  Late payment fees are also applicable and will be added to your past due charges.

Payment for your Flash Home Phone is withdrawn on the same date each month (known as your bill cycle date).  Flash will send you an Invoice Notification email for a successful or unsuccessful payment.  If payment fails, you should remit payment as soon as possible.  If not made by the 7th day, after initial payment failure notification, service will be suspended.  In the event your service is suspended, payment in full is required.  If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection.  If disconnection occurs, Flash will not be able to reactivate your phone number.

You may log in to My Account, at anytime, to process a payment.

Flash Home Phone requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card.  However, should you wish to make changes to your payment method, simply login to My Account and follow the steps below:

  1. Select My Payment Methods.
  2. Choose to enter a New Credit Card or enter your Bank Account Information.
  3. Select Continue.

Flash Services accepts VISA, MasterCard and American Express

Flash Home Phone requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month.  You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account.  Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history.