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Yes! Customers wanting to add unlimited Internet usage should do so via My Account. Simply log in with your username and password to access your online account management portal. The unlimited Internet option can be found in two places.
- Select My Internet Usage from the left navigation menu and select 'Click Here' to sign up for unlimited internet access. Or...
- Select My Services from the left navigation menu > Service Add-Ons > and beneath the menu title 'Manage your Internet Service' select Add Unlimited Internet Usage.
Note: If this option is not available to you, it's likely that you are on an Internet plan where unlimited usage cannot be added. Please chat with Customer Care to discuss your options.
Flash Services will send you an email notification and specifics thresholds to ensure you are aware of your usage. Expect an email when you reach 50% and 90% of your usage limit. Should you reach the limit of your monthly allotted usage, you also receive an email notification.
You can also proactively monitor your usage via My Account. "My Internet Usage" will display detailed daily usage and monthly summaries.
Payment for your Flash Home Phone is withdrawn on the same date each month (known as your bill cycle date). Flash will send you an Invoice Notification email for a successful or unsuccessful payment. If payment fails, you should remit payment as soon as possible. If not made by the 7th day, after initial payment failure notification, service will be suspended. In the event your service is suspended, payment in full is required. If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection. If disconnection occurs, Flash will not be able to reactivate your phone number.
You may log in to My Account, at anytime, to process a payment.
Flash Home Phone requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card. However, should you wish to make changes to your payment method, simply login to My Account and follow the steps below:
- Select My Payment Methods.
- Choose to enter a New Credit Card or enter your Bank Account Information.
- Select Continue.
Flash Services accepts VISA, MasterCard and American Express