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Flash Internet Service offers online account management, which enables you to: 

  1. View Internet Usage
  2. View your Billing Summary - including invoices, payment history and more
  3. Option to move your Internet service to a new location - without the need to call Customer Care
  4. Modify your Internet speed
  5. ...and more!

When you sign-up for Flash Internet Service, you create a unique username and password.  For your security, only your username is emailed to you and can be found within your Welcome Email.  If you have forgotten either your username or password, there are options to retrieve this information, or simply have it reset.  

  1. Locate My Account from
  2. Select Stand Alone Internet.
  3. Select either 'Forgot your password' or 'Forgot your username?' and follow the instructions.
  4. Once you have successfully logged into My Account with your username and password, you may update your password at any time.
We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days).  Therefore, your first invoice will be higher than subsequent invoices.  After your first invoice, you can expect your Flash Home Phone Service to be approximately the same amount each month.
For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $20 charge. There may be additional fees charged by your financial institution.  Late payment fees are also applicable and will be added to your past due charges.

Payment for your Flash Home Phone is withdrawn on the same date each month (known as your bill cycle date).  Flash will send you an Invoice Notification email for a successful or unsuccessful payment.  If payment fails, you should remit payment as soon as possible.  If not made by the 7th day, after initial payment failure notification, service will be suspended.  In the event your service is suspended, payment in full is required.  If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection.  If disconnection occurs, Flash will not be able to reactivate your phone number.

You may log in to My Account, at anytime, to process a payment.

Flash Home Phone requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card.  However, should you wish to make changes to your payment method, simply login to My Account and follow the steps below:

  1. Select My Payment Methods.
  2. Choose to enter a New Credit Card or enter your Bank Account Information.
  3. Select Continue.

Flash Services accepts VISA, MasterCard and American Express

Flash Home Phone requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month.  You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account.  Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history.