GEt Support
Support Topics
Flash Internet Service offers online account management, which enables you to:
- View Internet Usage
- View your Billing Summary - including invoices, payment history and more
- Option to move your Internet service to a new location - without the need to call Customer Care
- Modify your Internet speed
- ...and more!
When you sign-up for Flash Internet Service, you create a unique username and password. For your security, only your username is emailed to you and can be found within your Welcome Email. If you have forgotten either your username or password, there are options to retrieve this information, or simply have it reset.
- Locate My Account from myflashservices.com
- Select Stand Alone Internet.
- Select either 'Forgot your password' or 'Forgot your username?' and follow the instructions.
- Once you have successfully logged into My Account with your username and password, you may update your password at any time.
Payment for your Flash Home Phone is withdrawn on the same date each month (known as your bill cycle date). Flash will send you an Invoice Notification email for a successful or unsuccessful payment. If payment fails, you should remit payment as soon as possible. If not made by the 7th day, after initial payment failure notification, service will be suspended. In the event your service is suspended, payment in full is required. If your account remains unpaid, further collection activity will continue and your phone number will be subject to permanent disconnection. If disconnection occurs, Flash will not be able to reactivate your phone number.
You may log in to My Account, at anytime, to process a payment.
Flash Home Phone requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card. However, should you wish to make changes to your payment method, simply login to My Account and follow the steps below:
- Select My Payment Methods.
- Choose to enter a New Credit Card or enter your Bank Account Information.
- Select Continue.
Flash Services accepts VISA, MasterCard and American Express