GEt Support

Support Topics

Billing and Payments      
Manage Account
Usage Based Billing

Flash Internet Service requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card.  However, should you wish to make changes to your payment method, simply log into My Account and follow the steps below:

  1. Click on "Login" (above on this page) or click here.
  2. Select My Payment Methods.
  3. Choose to enter a New Credit Card or enter your Bank Account Information. 
  4. Select Continue.

Flash Services accepts VISA, MasterCard and American Express

Late payment fees are applicable and will be added to any past due charged on the following monthly invoice.
Flash Internet Service requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month.  You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account.  Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history. 
We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days).  Therefore, your first invoice will be higher than subsequent invoices.  After your first invoice, you can expect your Flash Internet Service to be approximately the same amount each month.

Payment for your Flash Internet account is withdrawn on the same date each month (known as your bill cycle date).  Flash will send you a Notification email for a successful or unsuccessful payment.  If payment fails, you should remit payment as soon as possible.  If not made by the 7th day, after initial payment failure notification, service may be suspended. 

You may log in to My Account, at anytime, to process a payment.

For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $20 charge. There may be additional fees charged by your financial institution.  Late payment fees are also applicable and will be added to your past due charges.
Troubleshooting & Support
Equipment & Install Guides
Copyright Infringement

Copyright infringement happens when one party uses, sells, distributes, or recreates another person's work of authorship without the original owner's consent. Copyright infringement can happen in a variety of ways, through many mediums, including motion pictures, photographs, paintings, musical recordings, and literary works.

With the emergence of the Internet, copyright infringement laws have expanded in an effort to adapt laws to meet the growth of technology. The Internet is a tool that allows the easy retrieval of information instantaneously. This makes it easy for information to spread quickly, though much of this information can be copyrighted. To prevent this from happening, new intellectual property laws have been established to protect creative works that are being spread without consent quickly and easily over the internet.

Section 41.26 of the Canada Copyright Act, which came into force on January 2, 2015, requires ISP providers, like Flash Services, to forward to you any notice we may have received from the mentioned copyright owner.

In order to comply with the said Copyright Act, the notice must identify:

  • What is the alleged infringement
  • The material to which the alleged infringement relates
  • The claimant’s name, address, and right with respect to it, and
  • The electronic address, date and time of the alleged activity

When a service provider, such as Flash Services, receives such a notice, we must do two things: forward the notice to the alleged violator, providing either a success or failure receipt; and retain the information allowing the account holder’s identity to be kept for a period of six months. Should the copyright owner responsible for sending the notice to commence any court proceedings; we may be required to retain the information for a period of more than six months.

Please note that Flash Services will not take any legal action against you.

If an issue were to progress any further, where full disclosure is ordered and eventually takes place, and the rights holder wishes to pursue their copyright infringement claim, then you will receive a notification from the rights holder personally. At that point, the issue will rest directly between you and the rights holder.
As an intermediary, Flash Services has no knowledge of the contents of the notice, the type of activity in which you engage on the Internet, nor how the copyright owner was able to track you down.
You are under no obligation to respond to the copyright infringement notice. However, you may contact the copyright holder directly at the email and/or telephone number listed in the copyright notice we forwarded to you. Note, Flash Services forwarded the copyright notice to you because the IP address listed in the copyright notice was in use by your modem/router on the date/time specified in the complaint. We are required by law to forward you the notice. We have not shared your name or any other information about you with the copyright holder or any other organization.
Features & Settings              
Plans & Services                    
Troubleshooting & Support

3-Way Audio Calling allows you to have a conversation with two different callers at one time. 

  1. While on a call with the first party, press the flash button on your phone to put your first party on hold. 
  2. You will then receive a dial tone at which time you may dial the second party. 
  3. After the second party answers, depress the flash button on your phone again and all three parties will be joined on the call.

Dial the people you call most with just a push of a button! To program a phone number as part of a speed dial list, enter the star code for Speed Dial 8 (*74), followed by the one-digit number (choose from 2-9) you want to assign as one of your eight speed dial choices, followed by the telephone number you want to associate with that speed dial, followed by the # key on your phone.

For example, to assign speed dial code 2 with the number 704-555-1212, dial *74 27045551212 and then press the # key. A message announces the success of the operation. When you want to call the person, simply dial the single digit instead of the entire phone number.

If your phone does not have a redial button, press *66 to call the last number you dialed. To dial back the last person who called you, simply pick up your phone and dial *69. Your Flash Home Phone Service will dial back the number of your last incoming call.

Call Blasting allows you to set your incoming calls to ring multiple numbers simultaneously, so you can be reached by your caller as fast as possible - without going through a series of different numbers in a sequence. If no phones are answered while Call Blasting is activated, the call will be sent to your voice mail. 

Call Blasting options are available within My Account.  

Basic Call Forwarding allows you to forward inbound calls to only one telephone number when your phone is busy, when there is no answer, or all the time. Advanced Call Forwarding allows you to forward calls to multiple phone numbers. Call forwarding to multiple telephone numbers can happen in two different ways: Priority-Based or Call Blast calling.

Three Types of Call Forwarding:

  • Call Forwarding Always (*72 to activate, *73 to deactivate)
  • Call Forwarding Busy (*90 to activate, *91 to deactivate)
  • Call Forwarding No Answer (*92 to activate, *93 to deactivate)

To activate Call Forwarding

  1. Press the appropriate star (*) code.
  2. Enter the number to which your calls should be forwarded, either within your local calling area or to a long distance number, then press # key.

Note: Any applicable long distance charges on calls forwarded to a long distance number are billed to the Call Forwarding subscriber, not the caller.  When you hang up, calls will be automatically forwarded until you deactivate the service.

To deactivate Call Forwarding

  1. Press the appropriate star (*) code and listen for the automated message indicating the Call Forwarding was deactivated.
  2. Hang up.
Note: International Call Forwarding is not supported.

Advanced Call Forwarding options are available within My Account.

Caller ID allows you to see the phone number of the person calling you. For phones that have a built-in Caller ID screen, when a call comes in, you'll hear the phone ring and see the screen display the caller ID information of the caller (if not blocked by the caller). 

May not be available in all areas.

When you are on the phone, you will hear a series of beeps indicating an incoming call. To accept the incoming call, and put the original call party on hold, press your phone's Flash button briefly (1-2 seconds) or briefly hold down the "hang up" button on your phone. Switch back to the original party by briefly pressing your phone Flash button or "hang up" button again.

Save time with Voice Connect - when you dial your own phone number from your phone number, your voicemail system recognizes you and takes you directly to the voicemail prompts, bypassing the greeting.

With Voice Connect, you can set another number to use to access your voicemail messages directly and bypass the greeting.

  1. Login to My Account 
  2. Select My Services (left menu).
  3. Select My Features.
  4. Under the Voice Connect section of the page, enter the phone number or numbers you would like to authorize to access your voice mailbox directly.
  5. Click the Save All (bottom right of the page) to save your changes.  Your voice mailbox can now be accessed directly from the number or numbers you have listed on the page.

With Flash Voice Mail, you may access your voice mail from home, away from home, or online!  

From Home:  Simply call your Flash Home Phone telephone number and enter your 4-digit passcode (initially set to 1234).  Follow the prompts to listen to messages, save or delete messages or change your preferences.  

Away from Home:  Call your Flash Home Phone telephone number.  Wait until you hear your voice mail greeting and immediately press * to interrupt.  Follow the prompts to listen to your messages.  

From My Account:  You may log into your online account management portal (My Account) to listen to your voice mails from your computer or mobile phone.

  1. Once you have successfully entered your username and password, select My Voicemails (left menu).
  2. Select Voice Mail from the Message Type drop-down menu (top right).
  3. Your voice mails will appear.  Simply select the specific voice mail to listen. 

Resetting your Voice Mail Passcode:

  1. Log in to My Account.
  2. Select My Services (left menu).
  3. Select My Features.
  4. Check the Reset Your Voice Mail Password section of the page, and check the Reset Voice Mail Password box.
  5. Click the 'Save All' button (bottom right) to make the change.
  6. Your voice mail passcode is now reset to the default of 1234. 
  7. You can dial into your voice mail to make changes to your personal settings and reset your passcode to something other than 1234.  

There are many other options for you Flash Voice Mail found within My Account. 

Changing Number of Rings until Voice Mail Picks Up:
Dial *610. An automated system will request you to dial the number of rings you would like using the key pad. Your voice mail can be adjusted up to 20 rings before the call is sent to voice mail.

Virtual Phone Number

A Virtual Phone Number acts as a secondary phone number for inbound calls to your Flash Home Service number. The Virtual Phone Number can be selected anywhere in Canada and enables you to have local presence (and phone number) anywhere...allowing friends and family (in your chosen area) to call you "locally."

  1. Login to My Account.
  2. Select My Services.
  3. Select Service Add-Ons, then choose Add Virtual Phone Number.
  4. Select the State, Area Code, and City from where you would like the Virtual Phone Number located, and then click Buy Virtual Phone Number.