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Flash Tech Help allows you to easily diagnose and troubleshoot any WiFi or connectivity difficulties you are experiencing.

  • Troubleshooting & Support

      Your Flash Phone Adapter is configured for most residential network environments.  However, routers and firewalls may affect the device's ability to access the Internet.  Without Internet and power, the Flash Phone Adapter will not operate to place and receive calls.  

      Here are a few simple steps to ensure your Flash Phone Adapter is installed correctly:

      1. Follow the installation guide for your Phone Adapter. (Locate the Quick Installation Guide for your model Phone Adapter.)
      2. Ensure your Phone Adapter is connected to your router through a wired Ethernet connection.  (There is no wireless option for your adapter.)
      3. Confirm the AC adapter for your Phone Adapter is connected to a power outlet.
      4. Once connected properly, wait 5-10 minutes for the initial registration to take place (if this is your first time connecting your Phone Adapter).
      5. Confirm the phone line LED is lit solid green.
      6. Connect to your home phone and listen for dial tone.
      7. Check your Internet speed.  We recommend www.speedtest.net.  While the Flash Phone Adapter requires little upload speed (128k), bandwidth issues may impact your adapter.  Be sure you have an optimal Internet connection and speed.  

      If you are still not able to place and/or receive calls, please contact your Flash Support team.  

      What are the requirements for Flash Home Phone Service with Phone Adapter?

      Flash Home Phone Service with Phone Adapter requires the following:

      1. A wired high-speed Internet connection with a minimum available download and upload speed of 128 kbps.
      2. A router to enable connection to the Internet.
      3. A connection to a power source.
      4. A cordless or corded telephone (to place/receive calls).
       That's it!  Now you can place and receive calls just like traditional phone service, but now through your Internet!

      Flash Home Phone Service with Phone Adapter requires the following:

      1. A wired high-speed Internet connection with a minimum available download and upload speed of 128 kbps.
      2. A router to enable connection to the Internet.
      3. A connection to a power source.
      4. A cordless or corded telephone (to place/receive calls).
       That's it!  Now you can place and receive calls just like traditional phone service, but now through your Internet!

      Faxing was originally developed to work over the traditional wired telephone network. While Flash has upgraded its VoIP network to enable faxing, faxes may not always complete due to a number of reasons.  Some of these reasons include fax machine settings and the quality of the network connection. For these reasons, fax is available as a “best effort service.” 

      If you are not able to send or receive a fax, please follow the following simple instructions:

      1. Verify your Internet service is working by confirming connection to a website like Google (ideally you should have a direct wired connection to your modem or router).
      2. Make sure the Phone Adapter is installed correctly and that you are able to place and receive calls.  (See the installation guide for your model Phone Adapter.)
      3. Refer to your fax machine user manual, if needed, to disable ECM mode and set the transmission speed to a 9600 baud rate.
      4. Once those changes have been made, connect the fax machine to your Phone Adapter and retry the failed fax with the new settings.
      5. If you are still unable to place/receive faxes, contact Technical Support for some assistance.

      If your alarm system requires connection to a traditional (wired) telephone line, then your Flash Home Phone would not accommodate your alarm system.  However, many alarm system companies have digital phone line options.  Please consult your alarm system provider. 

      Flash recommends connecting a cordless phone system to your phone adapter to enable your phone service throughout your home. You can then place additional cordless handsets throughout your house without making any wiring changes. For most Flash Home Phone customers, this is the preferred solution.

      If you are comfortable with making wiring changes yourself, you may refer to the VoIP Wiring Guide for additional instructions.  However, Flash does not support setup or provide technical assistance in the event your Flash Home Phone does not work once you have completed wiring of your Phone Adapter through your phone jacks. Modifications to your home wiring are done at your sole discretion.

      The Flash Phone Adapter requires a wired Ethernet connection to your router.  Wi-Fi connectivity is not an option.  

      The National Do Not Call List (DNCL) gives you a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers. 

      Call 1-866-580-DNCL(3625) or visit https://www.lnnte-dncl.gc.ca/insnum-regnum-fra

      • Enter the residential, wireless, fax or VoIP telephone number you wish to register in the space below. You can repeat this process for all of your telephone numbers.
      • Check for errors.
      • Click Continue.
  • Equipment & Install Guides

       

      TC4400 Modem
  • Plans & Services                    

      Yes! Flash Home Phone Service routes your incoming and outgoing voice right alongside the data being sent to or from your computer. Therefore, you can use your high-speed Internet connection for more than just web surfing. You can place and receive calls while you use your computer to access the Internet, as well as when your computer is off or not connected to the Internet. Flash uses advanced audio compression techniques to minimize the data traffic caused by calls and maximizes the bandwidth available for your other Internet traffic.

      Click to download the rates by country for each Home Phone plan we offer:

      NA Plan
      EN | FR

      World Plan
      EN | FR

      World Plan Plus (activated before 12/02/2021)
      EN | FR

      Visit shop.myflashservices.com for complete details on all the great local and international plans Flash Home Phone has to offer!

      In most instances, Flash is able to transfer your existing telephone number. When you switch to Flash Home Phone Service, simply select the option ‘I want to transfer my existing phone number.’ You will be notified if your telephone number can be transferred.  If not, Flash can provide you with a new telephone number, if desired.  

      Transfers may take up to 10 business days from the time you enter your request. The transfer cannot be stopped once process has started. Please note that if you have ordered Flash Home Phone Service bundled with Flash Internet, you should receive your Phone Adapter two days prior to the Internet installation date.

      A telephone number may be transferred to another carrier that provides traditional or digital phone service.  (The receiving provider would be responsible to initiate the request.) 

      In order to successfully transfer your existing telephone number, your Flash Home Phone Service must be active.  Once Flash receives the transfer request directly from your new phone provider, Flash will automatically disconnect your service and apply any applicable disconnect fees.  This includes what is referred to as a "Port-Out Fee."  The fee may vary.  Consult Customer Care for details.

      Yes!  Moving your phone service with Flash is easy.  When you move to a new address, all you need to do is update your 911 Emergency address.  Simply log into My Account and follow the steps to change your emergency address: 
      Account Overview > Home Phone Plan Details > Change my 911 Emergency Address.

       

      While fully implemented in the United States on July 16, 2022, a three-digit number such as 9-8-8 has not yet been implemented in Canada. The CRTC has indicated that a similar service will be introduced in the future. If you are experiencing suicidal or mental health concerns, please consider calling Canada's Suicide Prevention Hotline at 833-456-4566.