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Your Flash Phone Adapter is configured for most residential network environments.  However, routers and firewalls may affect the device's ability to access the Internet.  Without Internet and power, the Flash Phone Adapter will not operate to place and receive calls.  

Here are a few simple steps to ensure your Flash Phone Adapter is installed correctly:

  1. Follow the installation guide for your Phone Adapter. (Locate the Quick Installation Guide for your model Phone Adapter.)
  2. Ensure your Phone Adapter is connected to your router through a wired Ethernet connection.  (There is no wireless option for your adapter.)
  3. Confirm the AC adapter for your Phone Adapter is connected to a power outlet.
  4. Once connected properly, wait 5-10 minutes for the initial registration to take place (if this is your first time connecting your Phone Adapter).
  5. Confirm the phone line LED is lit solid green.
  6. Connect to your home phone and listen for dial tone.
  7. Check your Internet speed.  We recommend www.speedtest.net.  While the Flash Phone Adapter requires little upload speed (128k), bandwidth issues may impact your adapter.  Be sure you have an optimal Internet connection and speed.  

If you are still not able to place and/or receive calls, please contact your Flash Support team.  

What are the requirements for Flash Home Phone Service with Phone Adapter?

Flash Home Phone Service with Phone Adapter requires the following:

  1. A wired high-speed Internet connection with a minimum available download and upload speed of 128 kbps.
  2. A router to enable connection to the Internet.
  3. A connection to a power source.
  4. A cordless or corded telephone (to place/receive calls).
 That's it!  Now you can place and receive calls just like traditional phone service, but now through your Internet!

Flash Home Phone Service with Phone Adapter requires the following:

  1. A wired high-speed Internet connection with a minimum available download and upload speed of 128 kbps.
  2. A router to enable connection to the Internet.
  3. A connection to a power source.
  4. A cordless or corded telephone (to place/receive calls).
 That's it!  Now you can place and receive calls just like traditional phone service, but now through your Internet!

Faxing was originally developed to work over the traditional wired telephone network. While Flash has upgraded its VoIP network to enable faxing, faxes may not always complete due to a number of reasons.  Some of these reasons include fax machine settings and the quality of the network connection. For these reasons, fax is available as a “best effort service.” 

If you are not able to send or receive a fax, please follow the following simple instructions:

  1. Verify your Internet service is working by confirming connection to a website like Google (ideally you should have a direct wired connection to your modem or router).
  2. Make sure the Phone Adapter is installed correctly and that you are able to place and receive calls.  (See the installation guide for your model Phone Adapter.)
  3. Refer to your fax machine user manual, if needed, to disable ECM mode and set the transmission speed to a 9600 baud rate.
  4. Once those changes have been made, connect the fax machine to your Phone Adapter and retry the failed fax with the new settings.
  5. If you are still unable to place/receive faxes, contact Technical Support for some assistance.

If your alarm system requires connection to a traditional (wired) telephone line, then your Flash Home Phone would not accommodate your alarm system.  However, many alarm system companies have digital phone line options.  Please consult your alarm system provider. 

Flash recommends connecting a cordless phone system to your phone adapter to enable your phone service throughout your home. You can then place additional cordless handsets throughout your house without making any wiring changes. For most Flash Home Phone customers, this is the preferred solution.

If you are comfortable with making wiring changes yourself, you may refer to the VoIP Wiring Guide for additional instructions.  However, Flash does not support setup or provide technical assistance in the event your Flash Home Phone does not work once you have completed wiring of your Phone Adapter through your phone jacks. Modifications to your home wiring are done at your sole discretion.

The Flash Phone Adapter requires a wired Ethernet connection to your router.  Wi-Fi connectivity is not an option.  

The National Do Not Call List (DNCL) gives you a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers. 

Call 1-866-580-DNCL(3625) or visit https://www.lnnte-dncl.gc.ca/insnum-regnum-fra

  • Enter the residential, wireless, fax or VoIP telephone number you wish to register in the space below. You can repeat this process for all of your telephone numbers.
  • Check for errors.
  • Click Continue.
We bill one month in advance to ensure services are prepaid prior to usage. In addition, on the first invoice, there will also be a pro-rated portion for service(s) that have activated prior to bill cycle assignment (which should only be for a few days).  Therefore, your first invoice will be higher than subsequent invoices.  After your first invoice, you can expect your Flash Internet Service to be approximately the same amount each month.

Payment for your Flash Internet account is withdrawn on the same date each month (known as your bill cycle date).  Flash will send you an Invoice Notification email for a successful or unsuccessful payment.  If payment fails, you should remit payment as soon as possible.  If not made by the 7th day, after initial payment failure notification, service may be suspended. 

You may log in to My Account, at anytime, to process a payment.

For accounts set up with a recurring payment via a credit/debit card, there are no fees for declined transactions. However, declined transactions processed through a checking account (due to insufficient funds) will incur a $20 charge. There may be additional fees charged by your financial institution.  Late payment fees are also applicable and will be added to your past due charges.
Flash Internet Service requires a pre-authorized payment, through bank or credit/debit card withdrawal, on the same date each month.  You will be sent an email that confirms the payment amount withdrawn and advises you that your invoice is available to view online via My Account.  Simply log into My Account to view your usage, download a PDF copy of your invoice(s) and view payment history. 

Flash Internet Service requires a pre-authorized payment withdrawal from a checking account or with a credit/debit card.  However, should you wish to make changes to your payment method, simply log into My Account and follow the steps below:

  1. Select My Payment Methods.
  2. Choose to enter a New Credit Card or enter your Bank Account Information. 
  3. Select Continue.

Flash Services accepts VISA, MasterCard and American Express

Late payment fees are applicable and will be added to any past due charges.