In most instances, Flash is able to transfer your existing telephone number. When you switch to Flash Home Phone Service, simply select the option ‘I want to transfer my existing phone number.’ You will be notified if your telephone number can be transferred. If not, Flash can provide you with a new telephone number, if desired.
During the transfer process, Flash will automatically assign you a temporary phone number, so you can begin to use your phone service right away! You can choose to keep your temporary phone number as a secondary line, convert it to a virtual number or disconnect the number once the transfer is complete.
Transfers may take up to 10 business days from the time you enter your request. The transfer cannot be stopped once process has started. Please note that if you have ordered Flash Home Phone Service bundled with Flash Internet, you should receive your Phone Adapter two days prior to the Internet installation date.